The People Behind the Direct Marketing and Order Fulfillment Software Systems

Programmers
 

SMA’s programmers possess the industry-specific knowledge needed to design and implement the comprehensive systems that comprise The pro-mail^® Business Management and Fulfillment Solutions. Programming is never farmed out to sub-contractors or off-shore developers, resulting in a cohesiveness and consistency throughout the direct marketing and order fulfillment software systems.

Product Managers
 

Product managers work closely with our licensees and programming staff to ensure that the pro-mail^® system meets the ever-changing needs of the direct marketing and fulfillment industries.

Response Team
 

The Response Team provides direction and support to pro-mail^® licensees. Response Team personnel are responsible for ensuring that the pro-mail^® users receive the best possible application support in a timely manner. In addition, all licensees have access to a comprehensive on-line support system that allows licensees to ask questions, make suggestions and download documentation.

Training Specialists
 

Training is critical to the success of any software implementation. SMA’s professionals provide in-depth training using a hands-on approach that combines lecture and workshops. Training focuses on how to get the most out of the capabilities inherent in the pro-mail^® system.